Nationwide message for all customers as 'you need to do this immediately'

Nationwide Building Society has provided some key guidance after a customer noticed some suspicious activity on their account. The worried customer reached out via social media after spotting a payment from their account that they did not recognise for a Ring doorbell subscription.

They said they had "never done" such a transaction, noticing £130 had gone out of their account. They said they planned to go to their local branch to get help with the issue. In reply, Nationwide said: "If you believe there is a fraudulent transaction on your account, you will need to report this to us. Please call us on 03457 30 20 11, the lines are open today until 8pm and a member of our dedicated team will be able to assist you further."

Nationwide was also asked for its general advice if you see suspicious activity on your account. A spokesperson said: "If someone notices a suspicious payment, they should call their bank or building society immediately.

"Whether it is an email asking for personal information or for you to click a link, report it as we have a team available 24/7 dedicated to fraud for this very reason." The provider also shared some advice for keeping your bank account secure.

The group explained: "When it comes to keeping your bank accounts safe, the best advice is to shred old financial paperwork such as bills and banks statements while changing your passwords regularly and not writing them down. Lastly, keep an eye on your bank statements to spot and report any fraud sooner rather than later."

Customers of Nationwide may also want to check their accounts for a £50 bonus payment. This was recently paid to millions of members following Nationwide's acquisition of Virgin Money.

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Eligibility criteria included that you need to have been a Nationwide member on September 30, and still be with the group when the payment was made. Other qualifying rules include that in the 12 months to the end of September 2024, you must have either:

• Had at least one qualifying transaction on your Nationwide current account or savings account
• Had at least £100 in total in one or more of your Nationwide current accounts and savings accounts
• Owed at least £100 in total on one or more Nationwide residential mortgages.

Additionally, customers will have qualified if they switched to a Nationwide current account via the Current Account Switch Service between July 1 and September 30, 2024.